Our services

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Would you like our technicians to intervene during the week and at weekends?

Contact

SÛTI Design & Utility
Manufacturer of design
pellet stoves
 
Bushaye 279 B-4880 AUBEL
BE 0644.857.879
www.suti.be
Phone : 0032 87330245
MOBILE : 0032498755578
suti@suti.be
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Would you like our technician's intervention on the weekend?

 

Nothing simpler, call our voice mail at 0498 / 75.55.78, the direct number of the technician of guard will be there. Our technician will assist you by phone or will come in order to help you directly. In this way we offer you the most complete after-sales service possible.

 

Conditions of intervention

For each warranty operation we ask for proof of purchase, proof of maintenance and the warranty number of your device to establish your warranty. You are requested to submit these documents to the technician. If you are unable to present a proof of purchase, the technician will be obliged to bill the intervention..

 

For each out-of-warranty intervention the following rates apply (from 1 January 2017)

Weekly rates:

 

Travel costs: per 15 minutes: 18,75 € excl. VAT (6% VAT = 19,88 € or 21% = 22,69 € depending on the age of your accommodation: + or - 10 years). Labor: per 15 minutes: 18,75 € excl. VAT (6% VAT = 19,88 € or 21% = 22,69 € depending on the age of your house: + or - 10 years). Parts: according to the current price list.

 

Weekend rates:


Saturday: traveling expenses: 112,50 €/h excl. VAT (6% VAT = 119,25 € or 21% = 136,13 € depending on the age of your accommodation: + or - 10 years). Labor: per 15 minutes: 24,38 € excl. VAT (6% VAT = 25,84 € or 21% = 29,50 € depending on the age of your accommodation: + or - 10 years). Parts: according to the current price list.
Sunday: traveling expenses: 150 €/h excl. VAT (6% VAT = 159 € or 21% = 181,5 € depending on the age of your house: + or - 10 years). Labor: per 15 minutes: 32,50 € excl. VAT (6% VAT = 34,45 € or 21% = 39,33 € depending on the age of your house: + or - 10 years). Parts: according to the current price list.

 

How does an intervention work?

The technician detects the fault and repairs the device as long as the parts are available. In the event of major breakdowns, you can request a quote to know the amount of repair.
For warranty expiration, please refer to the terms and conditions in the attached document (download doc).

 

How to pay?

Payment on site in cash or by Bancontact (the technician has a portable terminal). If you do not pay on site, we will send you an invoice plus 10,00 € for administrative expenses.

Click here to print the terms and conditions.

SÛTI 7/7 Service

 

 

We are organized on the basis of the ISO 9001 certification. Our aim is to ensure the best after-sales service. To this end, we have a team of technicians specialized in hydraulics and electronics operating seven days a week from September to March.

Thanks to our constantly evolving infrastructure, our storage capacity has increased to respond to our customers as fast as possible. Your spare parts orders will be delivered to you within 48 hours by an express service (subject to stock availability).

Our storage of spare parts represents an area of ​​200m ².